Shipping policy

Shipping and Delivery Policy

At SegmentMart, we are committed to providing a smooth and efficient shipping experience. Our shipping policy complies with Austrian consumer laws and ensures transparency for our customers.

  1. Shipping Methods and Costs
    We offer a variety of shipping options based on your location. The available methods and associated costs will be displayed at checkout.
    Shipping fees may vary depending on the size, weight, and destination of the order.
    Orders are processed and shipped within 1-3 business days after payment confirmation.

  2. Shipping Timeframe
    Estimated delivery times depend on the shipping method selected at checkout and the destination. Typically:

  • Standard shipping: 3-7 business days
    Delivery times may be extended due to unforeseen circumstances, such as customs delays or postal service issues.
  1. Tracking Information
    Once your order has been shipped, you will receive a tracking number via email.
    You can track your order using the following methods:
  • Visit the website of the shipping carrier (e.g., Austrian Post, DHL, or UPS).
  • Enter the tracking number provided in the email into the carrier's tracking tool.
    Alternatively, you can track your order directly through our website using your order number.
  1. Checking the Status of Your Shipment
    To check the status of your shipment:
  • Go to the carrier’s tracking page (such as Austrian Post, DHL, or UPS).
  • Enter the provided tracking number into the search bar.
    You can also contact us via email at support@segmentmart.com  for updates.
  1. Missing Items or Orders
    If you believe an item is missing or if your order has not arrived within the expected timeframe:
  • Check the tracking status for any delivery updates or delays.
  • If the tracking information shows that the package was delivered but you did not receive it, please check with your local postal service or carrier.
  • If the item is still missing or the tracking information is not updated, please contact us within 7 days of the expected delivery date at support@segmentmart.com 
    We will assist you in resolving the issue and work with the carrier to investigate further.
    If necessary, we will file a claim with the carrier or offer a replacement or refund if the item is deemed lost.
  1. Contact Information
    For any shipping or delivery-related inquiries, please contact us:
  • Company Name: SegmentMart
  • Address: 20 Wenlock Road London, England
  • Email: support@segmentmart.com 
  • Phone: +44 7488 892062
  • Opening Hours: Monday - Friday, 08:00 - 18:00

We aim to respond to your email within 24 hours.