At SegmentMart, we are dedicated to providing a transparent and hassle-free refund process for our customers. Our refund policy is in full compliance with Austrian consumer protection laws.
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Eligibility for a Refund
Refunds are issued under the following circumstances:
- The customer exercises their right of withdrawal (Widerrufsrecht) within 14 days of receiving the product, in accordance with § 11 FAGG.
- The product is defective, damaged, or incorrect upon arrival.
- The order is canceled before it has been shipped.
To qualify for a refund, returned items must be unused, undamaged, and in their original packaging.
- Refund Process
Request a Refund
Contact us at support@segmentmart.com with your order details and the reason for your refund request.
We will confirm your eligibility and provide further instructions within 2 business days.
Return Inspection (if applicable)
If a product return is necessary, the refund will only be processed after the item has been received and inspected.
The inspection process may take up to 5 business days from the date we receive the returned item.
Refund Approval and Processing
Once the refund is approved, it will be processed using the original payment method.
- Refund Processing Time
- Credit card payments: 5-10 business days, depending on the bank.
- Bank transfers: 3-7 business days.
- PayPal and other digital payments: 1-5 business days.
If a refund is delayed beyond the expected timeframe, customers should contact their payment provider.
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Contact Information
For any refund-related inquiries, please contact us:
- Company Name: SegmentMart
- Address: 20 Wenlock Road London, England
- Email: support@segmentmart.com
- Phone: +44 7488 892062
- Opening Hours: Monday - Friday, 08:00 - 18:00
We aim to respond to your email within 24 hours.
